Double charged - Business & Residential

[jebu2303]

I have been charged for both residential (£60/month) and business (£32/month) for two years after Virgin persuaded me to move to a business account.  After I informed them last week,  I have heard nothing!  has anyone else experienced this? 

[Beth_G · Accepted solution]

Hi jebu2303,

Thank you for your post, welcome to the Community Forums!

I'm sorry to hear that you've been charged for both a residential and business account simultaneously. We'll be more than happy to look into this further for you and get this sorted.

I've popped you over a private message, please look out for it over at the white envelope (if you're using a desktop).

Thanks