Menu
Reply
FoxtrotWoods
  • 2
  • 0
  • 0
Joining in
1,865 Views
Message 1 of 6
Flag for a moderator

Dont have my account number since i have no bills nor a welcome email

Title, 

I need my account number.

I haven't received any bills, and i never got a welcome email. The only payment that has been made is a £25 deposit via direct debit and that does not have an account number on it either.

 

I've checked my emails and i've checked the spam folder, the email is not their either. 

 

Please help

 

-Finn

Tags (2)
0 Kudos
Reply
Christy_D
  • 1.94K
  • 259
  • 299
Forum Team (Retired)
Forum Team (Retired)
1,860 Views
Message 2 of 6
Flag for a moderator

Re: Dont have my account number since i have no bills nor a welcome email

Hi there,

Have you received your equipment yet?

Have you spoken to customer services?

Thanks

Christy

Here to help! I'm a technician helping out whilst working from home. Find out more


0 Kudos
Reply
FoxtrotWoods
  • 2
  • 0
  • 0
Joining in
1,857 Views
Message 3 of 6
Flag for a moderator

Re: Dont have my account number since i have no bills nor a welcome email

Hey,

No, i have not received my equipment yet since my contract hasn't started yet,

I've tried speaking with customer services, but i needed an account number there as well. Please advise.

Thanks 🙂

Finn

0 Kudos
Reply
Christy_D
  • 1.94K
  • 259
  • 299
Forum Team (Retired)
Forum Team (Retired)
1,846 Views
Message 4 of 6
Flag for a moderator

Re: Dont have my account number since i have no bills nor a welcome email

I'll pop over a private message to take a few details so we can look into this.

Thanks,

Christy

Here to help! I'm a technician helping out whilst working from home. Find out more


0 Kudos
Reply
ScarletMarisa37
  • 1
  • 0
  • 0
Joining in
1,405 Views
Message 5 of 6
Flag for a moderator

Re: Dont have my account number since i have no bills nor a welcome email

I'm kinda suffering the same problem, I've agreed to allow £85 per month to be taken out of my account, was expecting a welcome email 2-3 days after receiving my 1gbps Super Hub 4 equipment which I installed myself, but nothing, My account number may come out on my 1st bill, but I tried typing in my email when signing in and it said error, saying that they don't have a email address belonging to what I put in, just comes up as

"Please ensure you provide the email address you use to sign in to My Virgin Media."

Should I just wait until my 1st bill comes?

0 Kudos
Reply
John_GS
  • 14.4K
  • 737
  • 1.34K
Forum Team
Forum Team
1,387 Views
Message 6 of 6
Flag for a moderator

Re: Dont have my account number since i have no bills nor a welcome email

Hi @ScarletMarisa37

Thanks for posting and welcome to the community.

I'll be more than happy to help you sort this account issue out via PM.

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

0 Kudos
Reply