Dont expect your free ring doorbell or echo anytime soon
After signing up to virgin media and being promised a free ring doorbell and echo show 2 months ago, this has not arrived. I received an email on 1st Sept saying that it was now ready to be delivered and when it had not arrived I chased it up with VM who advised they would get a form sent to the rewards team to get it authorised. Still nothing and so last week I contacted VM again and they said it would be with me within 72 hours after 11th September. Surprise surprise it did not arrive. I contacted Exertise who ate the delivery company they use who advised they have 100s of these to send out, all in stock and are chasing VM on a daily basis to get them sent out. I phoned VM again who once again promised me the earth, they are submitting a form, it will be here this week blah blah blah. They refused to put me through to the rewards team, manager or even the complaints team. I have phoned Exertis again who have confirmed they are still waiting for the authorisation from VM. Virgin Media have consistently lied to me when I have called. These so called forms seem to be money existent and are a way of fobbing people off. They lure people in with these free rewards that they don't send out and the customer Service us shocking. When my 12 month contract is up I will be returning to sky.