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Ill34
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Does cancelling my 02 mobile affect my virgin fibre deal

Like the title says. I got my fibre deal with an 02 sim. I dont want or need 02. Will cancelling affect my fibre deal and change the price?

Thankyou

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bitsandpcs
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Re: Does cancelling my 02 mobile affect my virgin fibre deal

Im guess that if both were doubles, as in double data and broadband speed doubled because of the promotion they are running, then i would have thought your broadband speed will half because the deal no longer applies. Hopefully an op will be along soon.

newapollo
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Re: Does cancelling my 02 mobile affect my virgin fibre deal

Hi @Ill34 

The following thread from earlier today should answer your query

Going-To-Ultimate-Volt-But-Don-t-Want-The-O2-Sim/td-p/4978547 

Dave

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Molly_T
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Re: Does cancelling my 02 mobile affect my virgin fibre deal

Hi Ill34, welcome to the community! Thank you for posting to raise this to us. 

VOLT packages - those that include an O2 Mobile SIM, are billed separately by ourselves at Virgin Media, and O2. Although the two services are billed separately, they are reliant on each other for access to the VOLT deal. This means if you were to cancel the O2 SIM you would no longer have access to the VOLT benefits and may need to re-package to an alternative deal. This may see an increase in your monthly cost - depending on which package you change to. 

You can read more about VOLT here. You can also find more information about cancelling just your O2 SIM and what happens in this thread here. 

Please be aware if you wish to cancel the O2 SIM you will need to contact O2 Directly to do so. 

Let us know if you have any further questions we can support with! All the best. 

 

Molly
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Treble1
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Re: Does cancelling my 02 mobile affect my virgin fibre deal

like i said on the other thread i know numerous people who cancelled the o2 side of things without a penalty you pays yor money you takes your chance 😉

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