Dishonest chat agents

[HupHup]

Why are the agents so dishonest?  At my last renewal I was told I could have a 500mb upgrade for free - I agreed then found that the contract was £3 more than i'd agreed to.  I left it as it was a few weeks after.

I've now just renewed after a chat with an agent, and the contract is showing on my account at £9 more than I'd agreed.  After a second chat, all it has done is move the agreement date forward by 1 day.  This second agent was just as dishonest as the first, trying to make out a pending payment was the reason for the difference.

I'm now reporting this to Ofcom, I am utterly sick of the dishonesty of this organisation.

[Kath_F]

Hi HupHup, 

Thanks for taking the time to post in our Community. We're sorry to hear you've had some issues when it comes to renewing your contract. 

This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,