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Hello 

I requested to freeze my sports and was charged an extra £10 this month. I usually pay £20 less but as you aren't accepting calls I am paying far more than usual AND have no one to discuss possible loyalty discount on my bill.

I would like you to sort this out ASAP especially as I am not making any money due to covid-19 and reimbursement for charging me extra when I have requested to freeze my sports package 

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