Discount lowered for no reason

[JohnWasHere]

My contract has had a discount of £93.50 applied for each month of the last year. The discount for this month (September) has changed to £68.56

The contract is up for renewal next month. I have tried to contact a human to discuss but always end up being told to go to the website or app. 

Can anyone suggest how I can discuss the issue ?

Thanks...

[John_GS]

Good evening @JohnWasHere 

Thanks for posting and welcome back to the community. Apologies for the bill shock.

From what you've said, this sounds like as we bill in advance, the discount period is ending during this bill.

I'll send you a PM though so we can investigate and advise.

Best wishes.

[John_GS]

Thanks for joining me on PM @JohnWasHere and letting me explain the bills 🙂

Please do pop back to the community should you ever need further assistance.

Best wishes.