Discount issues

[If2k]

Hi

my monthly line rental discount has been removed and customer service have stated they have added the discount back on as for some reason it was only added for 6 months instead of 12 months

Called back on Tuesday and still no one can help.

The offshore customer service team cannot help which is very annoying.

[Sabrina_B]

Hi @If2k 👋.

thanks for reaching back out to us. Apologies for the issues that you are having on your monthly package cost. So that we can look into this further, we would need to bring you in for a private message.

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina