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Discount for existing customers

How come I have been a customer for over 10 years, a new customer gets new equipment both hub and TV box, while I have old unreliable equipment, plus I'm paying £58 a month when a new customer pays £37. Has anyone else had any success with this. Or is it a waste of time trying to get new customer deals.

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Re: Discount for existing customers

you are not a new customer you can't get a new customer deal.
You may be able to get a new package/price if you get a new 18 month contract but it will not be as good as a new customer deal as they are given at a loss to VM

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Re: Discount for existing customers

Hi BarryBelfast,

You probably won't get a new customer deal, however you can negotiate a new contract by either speaking to the regrade team or retentions. You can also ask about new equipment at the same time. 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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