I was called today by an agent to offer me an upgrade to gig 1 broadband for an extra £7 a month.
My current contract includes a credit of 24 each month as my previous contract was put through incorrectly, this was applied to get the correct price.
There is 7 months of this credit left and the agent advised the upgrade would be another 18 month contract and would go up by a further 24 after the 7 months. I could call up then and renegotiate or exit. I wasn't happy to pay this increased price so confirmed this several times.
Got the new contract this evening and they have charged me £35 fee for a new modem. No mention in the call of this and I confirmed no other charges on this call. I am also now concerned that when the 7 months is up they will say I am stuck in a contract for another 11 months at the increased price.
I have had nothing but issues when it comes to new contracts.
Couldn't get through on the phone so logged a formal complaint.