I decided after 3 years to leave Virgin Media, I called in yesterday and requested an end of contract and disconnection on the 10 / 11th of February as this period is been already paid for.
I was assured once and again that I will have internet until that day, I asked many times as I study online and also part of my work is online. They assured me I wold not have any issues with this. Well its been more than 7 hours now since I have been disconnected. And I know its that because I have tried everything with the router and when on the web where the option to check your connection is available it clearly says you have been disconnected.
The period 11 January to 11 of February has been paid for so as I was assured I should have internet connection until then. I do not understand what happened and I need to be online today for my work so please help me here
Hi Kaith I do have a concern. I was told by your colleague when I called that our last payment was for January till February so I dont understand why do we have to pay another month. Your colleague confirmed that our last payment was the last we were gonna make as it covered from January 10th till Feb 11th so its not okay he said specifically "it's the last payment we are taking from you guys" so no. Its not okay
Hi. Yes exactly I checked and we paid in advance. So on the 10th of January we paid for 1 month in advance which is the one happening now. So as our contract ends at the end of it we should not be paying for February as we are not going to have internet then
Hi Zak I have replied to your PM with all the info you require. It is getting very difficult to contact you guys because since its only one week until the disconnection our wifi is useless we keep having flashing light s on the router. The app says everything is okay and the wait list by phone is neverending. This is getting too much we did all we have to do. We waited 3 hours to speak with someone to confirm everything would be fine for the contract end and suddenly all is problems.