I decided after 3 years to leave Virgin Media, I called in yesterday and requested an end of contract and disconnection on the 10 / 11th of February as this period is been already paid for.
I was assured once and again that I will have internet until that day, I asked many times as I study online and also part of my work is online. They assured me I wold not have any issues with this. Well its been more than 7 hours now since I have been disconnected. And I know its that because I have tried everything with the router and when on the web where the option to check your connection is available it clearly says you have been disconnected.
The period 11 January to 11 of February has been paid for so as I was assured I should have internet connection until then. I do not understand what happened and I need to be online today for my work so please help me here