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Disabling child safe

I can’t log into my account so can Virgin turn my child safe off 

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Re: Disabling child safe

Hi Lesleanne12, 

 

Sorry to hear you're not able to access your account.

 

Is it your username (email address)  or password that you're unsure of? What happens when you try to sign in and have you gone down the 'forgotten my password/username' route?

 

If you can't answer the security steps on the 'forgot my password/username' avenue, let us know and we can sort this for you. 

 

We can also alter the child safe settings from here if need be.

 

Regards,

Beth

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