Direct debit

[Brian1665]

Trying to find out how to change my direct debit payment date, I'm not very technically minded and can't find anything on the website

[BenMcr · Accepted solution]

You can't do it online.

The guidance from the online account is this:

To change your Direct Debit date, text us for free on 0753 305 1809 ** between 7am and 11pm Monday to Friday, 8am and 8pm Saturday to Sunday.

Changing your Direct Debit date will also change the start date of your monthly package. This means the first bill you receive after moving your Direct Debit date may be higher than usual as we'll need to align you to your new billing cycles. Your subsequent bills will return to their normal amount after this.

Just so you know, we can only change your Direct Debit date on your existing bank details and your balance must be cleared before you can change your date. Also, you can only change your Direct Debit date twice in a 12 month period.

Unfortunately, if we've already finalised your bill for this month, you'll have to wait until we've taken this payment before you can change your date.

Or you can call Customer Services on 150 from a Virgin Media home phone or mobile or 0345 454 1111 from any other line and they can arrange it.