I recently got in touch with virgin media last month to change my direct debit to a more suitable date to go along with all my other ones. now my bill has arrived they charged me £11.60 to change the date! Not only was I not told this at the time but I also ended up not getting the date I wanted (1st of the month) but got the 30th, seemingly because they couldn’t offer the 1st.
Should I been charged? I’ve never been charged with other companies!!