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Jkyle86
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Direct debit changing date charges

Hi

I recently got in touch with virgin media last month to change my direct debit to a more suitable date to go along with all my other ones. 
now my bill has arrived they charged me £11.60 to change the date! Not only was I not told this at the time but I also ended up not getting the date I wanted (1st of the month) but got the 30th, seemingly because they couldn’t offer the 1st.

Should I been charged? I’ve never been charged with other companies!!

thanks in advance!

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Zak_M
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Re: Direct debit changing date charges

Good morning @Jkyke86

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with direct debit. 

 

Regarding the charge, the charge will be pro rata charges for moving the direct debit date. 

 

Kind regards,

Zak_M

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