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Direct Debit

Pubis
On our wavelength

on ‎05-10-2023 17:12

Hi

I noticed when checking our bank account that Virgin didn't take a full direct debit payment for some reason this month. We've had no communication as to why, and there is money in the account so that isn't an issue 

I logged into the Virgin app, and it says part payment, please pay, but gives no further info, and the date given was the same day that the direct debit was taken.

Can anyone help?

John

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4 REPLIES 4

Tudor
Very Insightful Person
Very Insightful Person

on ‎05-10-2023 19:09

Do you have a mobile that’s been transferred to O2?

Best to phone in, a VM staff member will not get to your post for 2 or 3 days.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Matthew_ML
Forum Team
Forum Team

on ‎06-10-2023 08:15

Hey Pubis, thank you for reaching out and I am so sorry to hear this.

As mentioned above do you have the sim card , if so its most likely due to this?Also if you have made any changes there could be a pro rota charge for example. Cheers 

Matt - Forum Team


New around here?

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Pubis
On our wavelength
In response to Matthew_ML

on ‎06-10-2023 15:22

I have a O2 SIM card, but it is not associated with this account.

I've also made no account changes

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Sabrina_B
Forum Team
Forum Team
In response to Pubis

on ‎06-10-2023 17:41

Hey @Pubis.

Thanks for the update on this, we would need to bring you into a private message to look into this further. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina

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