Sorry to hear you have an unexpected charge on your account. We can understand the concern caused and we want to do our best to assist. Just to clarify, have you checked your bill breakdown in your my VM account to see where these charges may have come from?
The bill clearly says ‘Owed from previous bill’ which presumably means that the amount of money that was taken in the previous month via Direct Debit has now been found not to have been enough. How can this happen?
If you check Akua_A's profile you will see they haven't been online since Saturday. They are possibly on days off.
If you are wanting an instant response you are better phoning up and speaking to Billing.
From a Virgin landline dial 150 and select option 1 - Billing, or you could try the text messaging service. Just send a text with a description of billing query to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible.
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