My latest bill amount is correct, but the payment by direct debit taken was less than the bill amount. There has never been any d/d problems in past months. I've had no notification from VMedia. It is only when I checked 'My Virgin Media' the problem was noted.. There is no explanation just to pay the additional amount.
I have tried to phone but that is almost impossible waiting for an advisor to take my call.
Could someone from VM please give me an explanation why a reduced amount has been taken this month.
