It has been one issue to another since I joined VM, from no service, below guaranteed speed for over a week, to an undisclosed charge of £35 never mentioned during sign-up, and now giving my data to O2 without my consent for direct debit.
VM tried to sell Volts package aggressively to me when I called to complain of all the issues I was having from using Virgin Media instead of the customer service agent to look into the complaints. I rejected but they somewhat found a way to get me on O2 without my consent. Now I'm debited for a service I don't know and a contract that was never consented to. If I hadn't checked my bank statements, I wouldn't have known that O2 through VM connivance has direct debit on my account.
I have spent an unquantifiable amount of time chasing Virgin Media for one issue or another. At this point, it will be fair if I get compensation for these troubles, stress and the time wasted due to Virgin Media.
I need advice on how best to go about this mess caused by VM.