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Direct Debit date change - Been trying since May 2020

Can someone just please do this as I have been battling with the idiotic bot on 07533051809 for months and NOT ONCE has a human got back to me to change my direct debit date. Absolutely shoddy service even during pandemic. My frustration is immense and I just want to chance the sodding date as I set it up for 1st of every month when I signed up but it has been 12th from the beginning and impossible to get changed 😠

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Re: Direct Debit date change - Been trying since May 2020

Good afternoon @GUNNE 

 

Welcome to the forums and thank you for taking the time to post. 

 

I can most definitely assist you with that,  In order to do so I will have to drop you a PM for some account information. 

 

Keep an eye on the envelope on the top right of the screen. 

 

Kind regards,

Zak_M

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Re: Direct Debit date change - Been trying since May 2020

Thank you Zak and I have now replied to your message. Hopefully I finally get help with this issue with a real life person.

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Re: Direct Debit date change - Been trying since May 2020

Huge thank you Zak for helping and solving this issue. You are a  

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Re: Direct Debit date change - Been trying since May 2020

No problem at all @GUNNE 

 

Enjoy the rest of your week 🙂 

 

Kind regards,

Zak_M

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