Direct Debit Payment less than expected

[BillBudd]

Hi,

My latest bill amount was correct, but the payment by direct debit was less than the bill amount.  Looking at "my Virgin Media" there is no explanation as to why. I have tried to call in and speak to an assistant but that seems impossible.

Could someone from VM reach out and check this for me please?

Any help grateful received.

Bill

[Sabrina_B]

HI @BillBudd 👋.

Thanks for reaching out to us. Apologies for the issues you have had with billing. We can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. 
 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

Thanks.

Sabrina

[Tudor · Accepted solution]

Do you have a mobile? If so that will be charged by O2 and your VM contract will drop by the amount of that Direct Debit 

[Sabrina_B]

Hi @BillBudd.

Thanks for the private message today and solving your query. Should you need us in the future, please feel free to reach back out to us. 

Sabrina

[BillBudd]

Tudor,

Good idea but alas it is not that.  I've been paying my o2 bill for the last six months by separate DD.

Cheers anyway.

Bill