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Direct Debit Change

When your sales rep called me to entice me to VM again he took all my details and setup everything online.

 

Firstly the name on the login is wrong, he mis-spelt my last name and I was unable to create the account (this was a tad annoying as I did already have an account from sometime ago that worked fine!!), Anyways, after checking emails I found the found the typo I logged in with the incorrect name and was at least able to view upcoming bills etc

However, I then found that the direct debit mandate is misspelt too, I've been trying to get the last name changed through the overview/DD section of the web page and also the mobile app help for 2 weeks,  I'm a bit fed up now.

Is there a way this can be sorted please?,  VM won't (or at least shouldn't) be able to take any funds from me.     

Thanks in advance 

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Re: Direct Debit Change

Sorry to hear of the issues that you're having with your account Tay.

 

To look into this further, we would need to take this to a private message to confirm the correct details.

 

I will drop you a private message in a moment to confirm the details and pass account security.

 

 

Regards

Steven_L

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Re: Direct Debit Change

Thanks, thats great. 

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