Hi, i have also had this problem. I want to change the bank account details used to pay my bills, but it said a bill was outstanding and that i could pay it early and then change the payment info. But 2 days since paying, i can still not change the payment info and i think i will be charged again for this month.
I have tried getting in contact with virgin media but no one is taking any phone calls... this new messaging system is very unclear... please can you let me know how i can get in contact with someone at virgin media? (broadband)
thanks very much