Difference in contract and bill

[Servalan]

I took out an 18 month contract starting 26 Oct 23 with a monthly charge of £76 and change.

Latest bill (16 Nov - 16 Dec) is still at my old charge of £81 and change.

Surely some mistake?!

Servs

[John_GS]

Hi @Servalan 

Thanks for posting and welcome back to the community.

Sorry to hear of the bill shock.

Let me send you a PM now to discuss/investigate.

Best wishes.

[John_GS]

Hi @Servalan 

Thanks for joining me on PM and allowing me to explain this 🙂

Please do pop back to the community should you ever need further assistance.

Best wishes.