Did not receive cancellation email

[TitiLS]

Hello,

I cancelled my TV & Broadband Virgin Media contract but I did not receive any email confirmation but just a text.

I need to receive an email asap as I move to France at the end of July.

Thanks

[Carley_S]

Hi @TitiLS 

Welcome to the community forums 

Sorry to hear that you're leaving us but very exciting to hear you're moving to France. We wish you all the best on your new venture. 

We do not send email confirmations of disconnection, you should receive your final bill as advised when you account is fully disconnected as scheduled and advised.

 Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 

[TitiLS]

What information do you need?

[Carley_S]

I'm unsure what you mean @TitiLS 

We do not send email confirmations of disconnections, which is what you were requesting. We have not advised we need any further information from you. 

[TitiLS]

OK thanks but you should really, that is not normal practice.

[Carley_S · Accepted solution]

You will receive your final bill when the disconnection has been actioned at our side. 

My apologies for any confusion caused with confirmation communication. 

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