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Joining in

I ordered a upgraded package said delivery date would be 8th but no email verification code or anything to say when it’s coming from yodel


Forum Team
Forum Team

Hi there @Saffron12 


Thank you so much for your post and welcome to the community forums, it's great to have you here. 


I am so sorry to hear that you have faced confusion regarding your delivery. Yodel should text you on the day of the delivery with a time slot for you, I would be happy to double check this delivery for you via a PM. 


I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Hello just wondering how I can order a new signal line without having to ring up 

Hi @Saffron12 👋.

Thanks for reaching out to us. 

Signal line? Are you in need of a HDMI lead, or Ethernet cable to hardwire a TV box to the internet Hub, or a WiFi signal booster pod? 

Please let us know, but we can order it via the Community Forum in a private message.



The internet hub I think it’s the signal wire the long white one

Hi @Saffron12.

Thanks for getting back to us. We can certainly assist you, we would need to bring you in for a private message to resolve. Please look out for the envelope on the top right of your web browser or if you are using a mobile device it will be located under your profile icon.