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Turton1294
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Delayed installation compensation

Hi I signed up to VM for a December install, was eventually connected in March, have continually been told that VM work to OFCOM compensation rules for missed appointments and delayed install and this is automatically done. No sign yet has anyone experienced this process 

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Beth_G
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Re: Delayed installation compensation

Hi Turton1294.

 

 

Thanks for posting on the Community Forums page.

 

I'm sorry to hear that your installation was delayed, I can completely appreciate how frustrating that must have been for you. 

 

Can you tell us more information about what happened with your installation - how many appointments were missed and what reason was given for the missed appointments and delays? Have you also taken a look at our Automatic Compensation Policy here?

 

Let us know so we can help further 🙂

 

Beth

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