Virgin Media Community

[McBalfour]

New service provider has put back my installation date, which will leave me with no TV or broadband, I see an earlier post that there is a possibility the cancelation date can be changed or put back, can one of the Forum Team send me the details please 

[McBalfour]

I now have the same issue, new service provider has changed install/connection date so need to extend cancellation date, can you assist

[Paulina_Z]

Hi @McBalfour,

Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that you're having some issues with the install of your new services and need to have your disconnection date moved.

I'll do all I can to help you. I'll need to send you a Private Message to confirm a few details.

Please keep an eye out for a purple envelope at the top right corner of your Forum page. I'll be in touch soon.

Thank you.

[McBalfour]

OK Thanks will wait to hear back

[Paulina_Z]

Hi @McBalfour,

Thank you for coming back to me via Private Message. I'm glad that I was able to assist with your query!

If there's anything else we can do to help, please let us know. We're here if you need us.

Thank you. 🙂