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Shyai1
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Default wrongly recorded

I closed my account over 3 years ago, and settled my account. I even received a cheque from virgin media in December 2020 for £23.44 as they incorrectly calculated my final bill. Which clarifies that my account was more than settled. I called virgin media on 17.02.2021 and was advised that I have no open account or outstanding payments.

However a default has been added to my credit file. This is negatively affecting my credit. I would like it removed.  

I don’t understand how this has happened. 

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