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Default removal

Boyracer1
Joining in

Having recently checked my credit file, I was shocked to find I have a default from virgin for an outstanding balance of £20 from 2yrs ago after moving house. I haven’t received any communication regarding this. Please advise how to settle/remove default? All I have is the last few digits of account ref as shown in credit file.

1 REPLY 1

Sabrina_B
Forum Team
Forum Team

Hi @Boyracer1 👋.

Thanks for reaching out to us. And welcome to the Community Forums, apologies for the issues you are having with your credit file.  We can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. 

 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

 

Thanks.

 

Sabrina