Default removal

[Benchadwick1]

Good Afternoon - 

I am emailing today re a default that you have on my credit file.

This is due to me moving out of a property 3 years ago . I received no emails no phone calls advising of a fee I needed to pay if letters where sent to the property I haven’t received them due to me moving from the property . 

This impact on my credit file is impacting me receiving my mortgage . As soon as I have been made aware of this payment I have rang yourself and made payment immediately . 

The default still remains . Therefore I have phoned your customer service and logged a complaint however they were unable to even find my account therefore logged a complaint through my partners account . The reference number I was provided was - C-2107231374

However since this phone call we have received nothing.

[Joseph_B]

Hey @Benchadwick1,

Welcome to the Community Forums and thanks for the post.

Sorry to hear that this is affecting you credit file, I would like to go look int othis with you, so that I can do, I will need to confirm some information from you in a quick private message. If you have not used this service before you can access it via the envelope at the top of your screen.

Joe