I took out a Virgin Media account in 2017 and 9 months later I moved house, just 2 doors down. I asked to move my Virgin Media account to the new property and was told they didn't service that area, despite the two houses being joined, and I would have to continue paying the remaining 3 months of the contract.
My landlord at the new property was a lawyer and suggested this was not right and would look into this. After a phone conversation with someone at Virgin she found out that the network was close to collapsing in that area and they needed to urgently reduce the number of customers - hence my not being allowed to change my address. With that, she was able to get Virgin to agree that my account would be closed with no further payments necessary.
Issue at hand:
I've had an offer of employment for a new job with a bank which has involved pre-employment screening checks. I was shocked to find that they have found a notice of a default payment for £34 from Virgin Media on my credit file and unless I get this cleared my offer of employment will be rescinded. This new job offer is incredibly important to me so I'm more than willing to pay this £34 - whether I owe it or not as I really don't want to lose this offer of employment. As my account was closed I've not been able to pay it, and I can't find anyone that can help remove the default from my file either.
This is now an urgent plea for help as I'm due to start my new job on the 1st March.