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SamuelJWool
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Default needs to be removed

VM have logged default on my credit report after i moved house to a new street that they don't provide service to. I requested they close my account but they said I would need to pay the remaining balance. 

I logged a formal complaint about this to which I never received my final response letter. I had also asked that no further action was taken with the "debt" until the complaint had been resolved. VM have since added a default to my credit score despite the complaint not being resolved properly. 

How can I have this default completely removed from my account? VM even confirmed in their "holding letter" to me there had been a clear breakdown in customer service but have not offered any resolution 

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Zoie_P
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Re: Default needs to be removed

Hi SamuelJwood, 

Thank you for your post and welcome to our forums. 

I am sorry to hear about the issues you have had with our team, I can take a look into this to see what has happened. Keep an eye out for the purple envelope 🙂
Zoie

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