Re: Deceased Husband - Out of contract, needing to leave.
3 weeks ago
Thank you for your reply newapollo and your information is helpful.
However, I am aware now having read a few threads this is a commonplace issue.
I will contact virgin via the phone again, but it seems there's no onus on them to respond or close the account.
In addition I have had to deal with various companies since my husbands death, all have resolved within a half hour phonecall. I am quite shocked, I can't as an out of contract customer leave and that virgin media will continue to try to bill me £136 a month despite barely surviving financially and on a pension.
I did not want to have to face any stressful issues at this time, the funeral only took place last wednesday.
So far I have spent 25 minutes waiting for a response on the bereavement line. It is not even clear that they can help? The form process will mean I have to pay an additional months cost
The bereavement team has now hung up in the process of trasferring me back to 150.