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Debited but no explanation

Joining in

Have had a direct debit taken but have no idea why. The amount is not the same as shown on my VM app and i can not understand it. Tried chatting with a bot which recommended a whatsapp conversation but the latter never happened (twice). Can the community resolve such issues because there appears to be no customer service to speak to. 


Forum Team (Retired)
Forum Team (Retired)

Hello Robertwalt, 

Welcome to the community and thank you for posting. 

We are very sorry to hear you have had an unknown payment taken from your account. 

In order to look in to this further, we will need to pop you over a private message to take a few details. 

This will be available via the red bar at the top of the page. 

Speak soon,