Hi inu3219,
Thank you for posting on the Community Forums, I am very sorry your recent loss, my thoughts go out to both yourself and family during this difficult time.
Please do let us know if you have been able to complete the account transform form, or call us on 0800 952 2302 as shown on the link provided by DJ_Shadow1966 - this would be our correct account transfer process.
If there's anything at all we can do to help further from here, please don't hesitate to ask.
Kindest regards,
Beth