I have stopped, I'm just going round in circles, I've had complaints raised and the resolution does not even touch on of these.
My current situation is I have been to wait and see if the cable through happens, then they can look to amend the prices showing on my account.
I phoned up 7th January and spoke to cancellations, I've had 7 people look at the account and all promised me it was resolved, it wasn't.
I got over charged on this month's bill as result, but the credit didn't go on my account as promised, so now I've got a default on the credit file most likely for late payment as a result of it looking like I didn't pay enough.
All I want is a deadlock letter because I didn't think it's acceptable my complaints against staff haven't been addressed and I'm being told to wait until end of February to see it can be resolved.
I don't understand why the pull through can't be cancelled, the changes made to the account then the pull through booked back in.
Your systems are really poor that it won't let you ammend the account when a work order is in place which was requested last year originally.
Im fed being passed from pillar to post waiting on call backs from team leaders that never materialise.
As a result of of the contact in January my phone contract moved over to O2 so I've been missold a phone as I took this contract in good faith thinking my service charges would be amended. They failed to so and now the 14 days has passed with O2 so I'm tied into this for 18 months.
I've reached out for support asking for one point of contact due to my mental health but no one is taking ownership of it.
At best the incompetent, at worst ...well I dread to think you may be selling phone contracts on behalf of O2 using underhand tactics.