Does anyone know how long it takes to receive the deadlock letter and what can be done to hurry this along.
I've been sent round the houses by Virgin since February and getting sick of it. Apparently it's being escalated and reviewed. Probably spoken/corresponded with about 10 people now who look into this say this is very strange the come back with "computer says no". I've also had a couple of emails which say "Resolution: An apology".
Need the deadlock so I can kick things of with CISAS.
⋮ If we haven’t reached an agreed settlement within 8 weeks of receiving your complaint, or we agree in writing before the 8 weeks are up that the dispute should be settled by independent adjudication, we’ll send you a letter or email confirming that you have the right to refer your complaint for independent consideration through Alternative Dispute Resolution. ⋮