Virgin Media
My Virgin Media
Mobile Your Account
Ok "John_GS", I'm going to have to assume I'm actually interacting with some kind of bot or other primitive AI here. If you are indeed human, then my apologies, although it does then seem as though you must take pleasure in antagonising customers that are already at their wits' end having to deal with Virgin Media customer support.
Firstly, I had originally made my first post not as a new thread, but in reply to a topic that appeared to illustrate my issue perfectly (https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Data-Subject-Access-Request-Unable-...). That's how community forums are supposed to work. Common issues - common solutions. Instead, you employed a passive-aggressive emoji to chastise me for not starting my own thread, and "Melissa_F" edited my post to split it out, thus removing all context. Despite this, I still provide enough information in my posts to not warrant these repeated questions.
Moving on, this is the error (identical to the one described in the other thread):
As per the other thread also, trying to reload the page, use different browsers or alternative email addresses yields exactly the same error "Something went wrong. Please try to reload the page."
Let's now move on to the bit where you send me a PM, thus moving the whole thing offline and rendering any solution, should one ever arise, invisible to anyone else visiting these forums in the future in hope of finding a solution to the same problem.
As an update for anyone else that may be following this due to being in an similar situation (or just for recreation), the fourth PM I received (the first three where purely to get through security) was:
Thank you for clearing security.
I have spoken with the team who have advised that they will send out a new password for the portal so you can access your documents.
Have you received this?
Kind regards.
and after stating that I had NOT of course received it, I got:
Thank you for the update, so I spoke with the team and they have advised this:
Please email DataSubjectRights@virginmedia.co.uk and quote [REDACTED-REF] in the subject, and they will be able to get this new password sent out.
Kind regards.
Imagine my surprise then (not) this morning when I received a text message with a new access code to access the zip file (that I'm unable to download) and two new emails, one in my old NTLWorld inbox (as before) with the PDF instructions that explain I need to create a Kiteworks account and another in the same NTLWorld account junk folder (as before) with the Kiteworks link. Needless to say, attempting to use it and create the account as instructed yields to all too familiar:
I did notice that on the initial Kiteworks sign in page where you're supposed to click to create an account, there's an option to "Login via Single Sign On!". Clicking on that does indeed eventually give an option to sign in using a Virgin Media account. I thought perhaps this was the magic (i.e. ignore the incorrect instructions), but alas this only yielded:
Don't worry. I'll just add this addition time wasting exercise to my claim for a "Time and trouble award" when this eventually gets to the ombudsman/court.
