Virgin Media Community

[Shannondoyle01]

Hi

My outside box has been damaged. I'm not sure how. How do I go about getting this fixed?

Thanks. 

[apcyberax]

if tis not effecting service wait until after the lockdown

[Shannondoyle01]

OK but I'd still like to know how to go about it? It's an outside box anyway so they wouldn't have to come into my house to fix it so they could still social distance. 

[Corey_C]

Hi Shannondoyle01,

Thanks for your post and reaching out to us at the Community forums. I can get this reported to the Cabinets Team for you. I should advise that @apcyberax is correct that if it isn't service impacting then it may not be a priority due to the current circumstances we are all undergoing at the moment. But I will PM you shortly as I will need the address of where the box is located.

Cheers,

Corey C

[Shannondoyle01]

I understand about the prioritises, that's absolutely fine just thought it would be best to get it reported ASAP. 

Thanks, Shannon