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Mashymoto
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Damaged cable box

Hi, I want to report a damaged box/cables. 
But it says I have insufficient privileges to do so on the correct page. 

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paultechy
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Re: Damaged cable box

Are you talking about the hub or cabinet on the street?, If cabinet can please post via https://community.virginmedia.com/t5/Digital-life/How-to-report-damage-to-street-equipment/ba-p/4151...

If its the box on property the forum staff can arrange a tech to fix, if you mean the hub itself can you expand on what damage it has

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VM819
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Re: Damaged cable box

Damaged Virgin Media Controller Box

Location: 17 Stapleford Lane, NG9 6FZ

Sorry no pics, acting on information from a BT engineer.

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Lisa_CC
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Re: Damaged cable box

Thanks for reporting the damaged cabinet VM819 and I've passed the details onto our Cabinet's Team so they can investigate and repair it. We don't have a time frame of when the repairs are made but they will be done as soon as we can.

 

Thanks,

 

Lisa

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Lisa_CC
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Re: Damaged cable box

Hi VM819,

 

They've replied and confirmed that it's been logged under ticket  F008659155.

 

Regards,

 

Lisa

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