Virgin Media Community

[Coreylennie97]

Hi it seems my brown box on the outside of my house has been damaged due to the bad weather. I rang and was told I need to pay a call out charge for this to be repaired but after reading similar comments it looks like I don’t need to pay. Can someone help as I’m not happy with having to pay when others haven’t. Thanks 

[Lee_R]

Hi @Coreylennie97, thanks for posting and welcome to our community.

Sorry to hear that your external box has been damaged, for any inconvenience this may be causing you and for being quoted a call out charge.  I would like to help you get the box fixed.  I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R