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robertjroy
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Damaged Street Cabinet - SE23

Hello there,

I reported a damaged street cabinet over a year ago, and it has yet to be fixed.

How can these be chased up?

Many thanks
Rob

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Lisa_CC
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Re: Damaged Street Cabinet - SE23

Welcome to our Community Forum Robertjroy,

 

How did you report the damaged street Cabinet? Was it via an online form?

 

Can you give me the details of the cabinet such as street, postcode, where on the street it's located so I can pass it onto our Cabinets Team?

 

If you can also provide a photo of the damaged cabinet, it will help prepare the Team with a fix.

 

Thanks,

 

Lisa

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robertjroy
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Re: Damaged Street Cabinet - SE23

Hello Lisa,

I initially reported this on Twitter here: https://twitter.com/virginmedia/status/1018929588515287043?s=21 and then again here: https://twitter.com/virginmedia/status/1084792523799908352?s=21 and finally as a formal complaint. Yet, it’s still broken!

The tweets should have everything you need, including photos and location - but I’ve attached them to. The post code is SE23 2LJ.

Thanks

Rob6882D625-F7E4-45DD-8DE6-CD19129BA3C5.jpeg

 

438925CA-E50C-4EAC-83E5-17EB57C4D232.jpeg

 

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Lisa_CC
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Re: Damaged Street Cabinet - SE23

Hi,

 

I've added everything and the previous tweets to my escalation.

 

Thank you for reporting the cabinet (again) and will update you when they get back to me.

 

Regards,

 

Lisa

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Lisa_CC
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Re: Damaged Street Cabinet - SE23

Hi @robertjroy,

 

Just updating this thread to say that this has been picked up by our Cabinet Team - 

 

 

A job has been raised under reference F007296784

 

Regards,

 

Lisa

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robertjroy
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Re: Damaged Street Cabinet - SE23

Hello Lisa,

Is there any progress on this as it’s still broken?

Many thanks

Rob

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Joe_F
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Re: Damaged Street Cabinet - SE23

Hello robertjroy,

 

I have emailed the team that deal with this, I am sorry there has been a delay.

 

Thanks Joe_F

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robertjroy
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Re: Damaged Street Cabinet - SE23

Has there been a response to this?

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Rachael_F
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Re: Damaged Street Cabinet - SE23

Hi robertjroy,

 

I'm really sorry that this is yet to be resolved. Ticket F007296784 has been noted to advise that the cabinet has been made safe by erecting barriers, but I can't see any information about the actual repair. I'll fire over another email and let you know as soon as we hear back.

 

Thanks,

Rachael

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robertjroy
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Re: Damaged Street Cabinet - SE23

Hello,

Please can I have another update on this?

I can't believe it takes 18 months for these to be repaired.

Thanks
Rob

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