Menu
Reply
Highlighted
  • 1
  • 0
  • 0
Joining in
150 Views
Message 1 of 2
Flag for a moderator

Damage to Property

Hi

I am not a Virgin Media customer at all but have discovered Virgin Media have drilled through a wall in our garden, run cable through it, and abandoned the cable in our garden. The wall has been damaged in this process.

I raised a complaint yesterday on the phone and was advised an engineer would be out that day to resolve it. Nobody has turned up and I do doubt the engineer is able to repair the damaged wall.

I was advised on twitter to raise an issue here to move this forward. I am not sure if this is the correct section but there was no obvious alternative.

Thanks

0 Kudos
Reply
Highlighted
  • 3.04K
  • 179
  • 348
Forum Team
Forum Team
140 Views
Message 2 of 2
Flag for a moderator

Re: Damage to Property

Hi Doonhamer87,

 

Thank you for reaching out to us in our community and a warm welcome to you, I am sorry to hear that your property has been damaged .

 

Please can you send any pictures a brief description and your contact details to twitter@virginmedia.co.uk and please put for the attention of project lightning.

 

Kind regards

 

Paul.

0 Kudos
Reply