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Damage by contractor

Hi guys currently a sub contractor for city fibre are digging up the pavement to lay their cables and in the process have damaged the VM ones already there , this happened yesterday afternoon as far as I'm aware and still have no service , it's happened on Chirnside Road in the Hillington area of Glasgow 

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Re: Damage by contractor

Good morning @craigdonald85 

 

Welcome to the forums and thank you for taking the time to post. 

 

I have taken a look into the account and I can see that there is currently an SNR issue in the area that is due to be resolved on the 18th of November.  

 

Are you still currently without services at all? 

 

Kind regards,

Zak_M  

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Re: Damage by contractor

Yes still have no service at all 😞

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Re: Damage by contractor

Thank you for coming back to me, 

 

It dose look as though there is already a tech visit booked at the property. Are you able to confirm this for me? 

 

Kind regards,

Zak_M

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Re: Damage by contractor

Yes there is , but its the whole street that is out as far as I'm aware as also a neighbor across the street has no service also 

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Re: Damage by contractor

Thank you for coming back to me. 

 

I am going to email the AFM and ask for them to review the situation, 

 

Ill be back in touch shortly. 

 

Kind regards,

Zak_M

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Re: Damage by contractor

Thanks Zak

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Re: Damage by contractor

Just wanted to confirm, 

 

The area field manager has told me that the network team have been informed and are working on a resolution. 

 

Kind regards,

Zak_M 

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Re: Damage by contractor

Thanks Zak appreciate it 

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