How do I go about trying to downgrade my current package which runs till October 2020, virtually impossible to get to a adviser. due to very tight finances, been a customer since 2003 is their any customer loyalty from virgin,
Thank you for your post CHRIS671 and welcome to our community.
The team can look into what we can do for you over the text service, please request to speak with our retention's service by texting +44753 305 1809. This will go through a few automated questions and will then pop you through to the team.
Also, if following this you still struggle to pay the monthly amount, our collections team can then help further by setting up a payment plan for any unpaid balance for you if needed.
I’m feeling your pain - I’ve rang Virgin, tried the link they text - didn’t work! Also been text messaging constantly with the number provided. Have raised a compliant whereby Virgin claim to have contacted me - which they haven’t. It’s beyond a joke!
Why do new customers receive amazing deals but existing ones are treated so badly. To say I’m at the end of my tether is an understatement. Come on Virgin - support your long term customers.