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On our wavelength

Hi   could anyone adivse me i have 2 discounts one ends in august and my contract is live untill november my situation is like a lot of people i cannot aford the increase who is best to contact to sort my problem i dont want to talk to somone who is in another country and just wants me to buy a larger package . i need to down grade before the discount ends and i get a bigger bill i would strugle to pay , i recentley lost my partner and now have a much reduced income .

please advise septic


Very Insightful Person
Very Insightful Person

Hi septicsam 

Sending condolences, support ann upliftment following your partners recent bereavement

I'm afraid that the forum team can't process regrades or help with pricing, however you should speak to retentions (thinking of leaving) and see what price you can negotiate. 

Although there is no guarantee that you will get a UK based agent (all calls go through the same IVR system which transfers the call to the first available agent) Retentions are generally based in the UK, and have a greater degree of knowledge and flexibility, along with a larger range of discounts than the front line agents.

Hopefully you can then negotiate a deal with them that's suitable to your pocket and needs in exchange for a new contract. 

The quickest contact method is by calling either 150 from a VM landline or mobile, or 0345 454 1111 from any other phone, call around 8am if possible when lines first open and are least busy.

You can also text VM on 0753 305 1809 or speak to the team on WhatsApp on 0730 532 7112 but phone calls take priority and these methods can take 4 to 6 hours. 

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Forum Team
Forum Team

Hi septic,

We're very sorry to hear of your recent loss, we know it must be a difficult time for you and we'd really like to help.

We aren't usually able to assist with package changes from here, but on this occasion, we'll do our best to ensure you're on the best available deal for your package.

I've sent you a private message so I can take your details and help you further.

Thank you