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Winter112
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DEF01 Error - Cannot register my account

Dear Virgin Media Community,

I have just joined Virgin Media and I have been trying to register my account for two days, however it keeps showing me an error message (DEF01).

Is there any way I can fix this? I have tried changing browsers and WiFi, but no luck yet.

Thanks in advance.

Have a lovely day,

 

Leon

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Ashleigh_C
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Re: DEF01 Error - Cannot register my account

Hi there @Winter112

 

Thank you so much for your first post to our community forums and welcome to the team! It's great to have you on board! 

 

I'm so sorry to hear that this is happening when trying to register.

 

Can you try registering for me via this link and let me know what happens? 

 

Thanks again.

Ash_C
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Winter112
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Re: DEF01 Error - Cannot register my account

Dear Ashleigh_C,

 

Thank you for your quick response.

Upon clicking on your link, I do the following:
- Create new account
- Fill in my email

and the outcome is shown below on the screenshot:

Winter112_0-1653407326335.png

I hope this provides sufficient information. Thank you!

 

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Winter112
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Re: DEF01 Error - Cannot register my account

Winter112_0-1653409044770.png


The screenshot was rejected for containing my email, so here it is.

Dreamcatcher230
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Re: DEF01 Error - Cannot register my account

Sorry to jump on this thread but I've also been having the same problem for the past three days. I'm a new customer and have just received and set up my package today.

When trying previously, I got further where I was able to create a password, however every password I tried said "you can't use that password". I used every possible strong password imaginable and it always met the criteria.

 

Now I have the same error as noted above. 

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Ashleigh_C
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Re: DEF01 Error - Cannot register my account

I'm so sorry to hear that this has not worked for you and thank you so much for confirming @Winter112

 

I'm going to pop you a PM so we can get an IT ticket raised for this for you. 

 

Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Ash_C
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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