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DEF01 - Cannot register for online account

Just joined

Cannot register for an online account, been through the whatsapp chat several times and have been ignored everytime.

Reference removed

Cleared all cache, cookies, tried all the links provided, tried registering through app, tried different browser, nothing seems to work. 

Joined in July and been having this problem from the very start, same message everytime:

"Oops, we've ran into a problem.

Wait a minute and try again. If this doesn't work, please come back later. (Code: DEF01)" 

 [MOD EDIT: Ticket number removed]


Forum Team (Retired)
Forum Team (Retired)

Hi @28028,

Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you've had some issues registering for an online account!

Can you tell us if you've tried using different emails to try to register for an online account?

What did the team advise about this issue?

Please let us know so that we can investigate further and assist.

Thank you.

Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs

Sorry, there was a problem registering that password. Please choose a different one

I get this issue 

Hi dilanb,

Thanks for posting. I can see that we've been assisting you from your own thread. We'll continue to help you from there to avoid any confusion 😊