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Cut vigin media cables

Hi. We've accidentally cut through two vigin cables outside  so have no wifi or tv....Help please!

How much to have an engineer out and whats the earliest someone can come out?

Thank you 

 

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Re: Cut vigin media cables

call CS and report the issue.
you'll get the easliest available appointment, which might be a couple of days, or longer.

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My Broadband Ping - spgray

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Re: Cut vigin media cables

Thanks unfortunately i called CS already and said closed due to coronavirus. 

So thought if posted on here might get to sort it this way.

Also tried live chat talking to a bot who then transferred to me to a representative but could take up to 24 hours!

 

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Re: Cut vigin media cables

Hi Jo117,

 

Thanks for posting and welcome to our community 🙂

 

Sorry to hear there's been an accident with the cable, I'm not able to locate any account details for you so I've sent you a private message (purple envelope, top right hand corner)

 

Alex_Rm