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Gwilliams1
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Tuning in
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Cut off

So I’ve been cut off yet I called today to say I couldn’t pay bill until 28th and they said it was fine now I have no internet ! What the hell??? How do I send a text to virgin as the apps changed and I can’t find it

not happy at akl

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Zak_M
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Re: Cut off

Good morning @Gwilliams1 

 

Welcome back to the forums and thank you once again for your post. 

 

I am sorry to hear that you have had some issues with your services. 

 

Unfortunately its not possible for us to deal with billing issues from here, you would need to call our retentions team on 0345 454 1111 options 1-4-5. 

 

Kind regards,

Zak_M

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